Important Information for Members

Inova Care Asia will be rolling out new tools in the coming weeks to assist members in navigating their health and dental care needs. These tools include a newly designed Inova Care App as well as Member Web Portal. In the meantime, if you have any questions regarding the Inova Care provider network panel in your area, please contact the customer care telephone number on the back of your Member ID Card.



Inova Care Announces that it has Entered into an Agreement with McKesson for InterQual Acute Care Guidelines in Asia

McKesson InterQaul is used by 7 out of 10 of the top insurance companies and managed care organizations in the United States. These utilization guidelines are also used by more than 220,000 physician clinics and 6,000 hospitals – approximately 86% of all hospital discharges in the USA.

InterQual has been extremely effective in improving clinical quality and establishing medical necessity and appropriateness guidelines for inpatient, outpatient, diagnostic and ancillary health care in the United States.

"We are extremely excited about introducing McKesson InterQual Acute Care Guidelines in Asia and believe that this will be one of our key differentiators in the growing managed health care market" says John LeBoeuf, Inova Care's CEO.

Inova Care will use the guidelines as part of its internal quality and utilization management programs. In addition, Inova Care plans to promote access to these guidelines to hospitals and insurance companies in Southeast Asia.