Important Information for Members

Inova Care Asia will be rolling out new tools in the coming weeks to assist members in navigating their health and dental care needs. These tools include a newly designed Inova Care App as well as Member Web Portal. In the meantime, if you have any questions regarding the Inova Care provider network panel in your area, please contact the customer care telephone number on the back of your Member ID Card.

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Privacy Policy

 

Inova International values its relationship with you. Protecting the privacy of your information is of the greatest importance to us. Many of the programs we make available to you are governed by federal and state regulations that protect the confidentiality and security of your information, as well as our use and disclosure of it. Whether you are a current, former, or potential customer, Inova International and its subsidiaries treat your information with the same high level of confidentiality and security.

 

When you visit and navigate our websites, and when you communicate with us via our websites, we may collect personal information about you. By "personal information," we mean information that is unique to an individual and by which the individual may be identified, such as name, address, social security number, or health or financial information that is associated directly with an individual.

 

This information is collected in order to provide benefits and services to you and to continue to improve and enhance our service offerings. This information may include, but is not limited to, that which you provide voluntarily through your interactions with the site, as well as information about how you use and navigate through the site.

 

Inova will not sell, license or transfer any personal information we gather from you outside of Inova International affiliated companies, except as necessary to provide you with information, services or products that we offer independently or jointly with others parties, as required by law or in connection with judicial or governmental proceedings.

 

Inova International’s Use and Disclosure of Information

 

We gather information about you that may be used with your application for a quotation, delivery of our service as well as to offer additional products and services that may be of interest to you – all with your consent.  Information about our current, former, or potential customers may be disclosed, but only as permitted or required by law, or as permitted or directed by the customer.

 

Confidentiality of Personal Information

 

Inova International uses reasonable efforts to protect the privacy and confidentiality of your personal information, including encrypting personal information as it is transmitted between your computer and our website. In addition, employees of Inova International and its affiliated companies are subject to confidentiality and compliance policies relating to personal information. In order to maintain the confidentiality of your account, you should never share your password with anyone, and you should change it periodically.

 

Non-Personal Information

 

We may use and disclose to others information about you and your use of the website by which you are not identified, such as the type of browser you use, the files you request, the URL (Uniform Resource Locator) and geographic location from which you request information, the URL that you came from and go to and similar information, and information compiled in the form of statistical, demographic, or aggregated information about visitors generally to the website. This information is referred to in this document as "Non-Personal Information."

 

We utilize technical mechanisms such as cookies and pixel tags (also called clear gifs) to gather non-personal site usage information. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent the use of cookies. If you turn off cookies in your browser, however, some portions of our site may not be available to you. Pixel tags are imbedded in the web page and note visits to certain site locations. They may also be used in email communications to note if you have received and opened email communications from us.

 

Non-Personal Information may also be used by our advertising service providers to support Online Behavioral Advertising, or Interest-based advertising as it is sometimes called. If you prefer that our advertising service providers do not know which pages you viewed on our website, you can opt-out by contacting Inova International.

 

 

Inova International Communications

 

Inova International or any of its affiliated companies may contact you regarding your benefit program as well as our products and services. You may NOT unsubscribe from these Inova-specific communications that relate to your primary usage of our service and products, and you agree to receive these communications if you make a purchase. In addition, when you become our customer, Inova may contact you about third-party promotions, other products, services as well as information that may be useful to you.

 

Inova International and its affiliate companies are strongly committed to protecting the confidentiality and security of your information against unauthorized access and disclosure. We only disclose your information to our personnel, others who need to know that information to service your account and as otherwise permitted or required by law. Inova International maintains strict physical, electronic, and procedural safeguards to protect your information.

 

Inova International websites may contain links to our business partners and links to other sites offering valuable information. If you choose to provide any information to any of these entities, the collection and disclosure of your information by that entity will be governed solely by that entity's privacy policy.

If you have any questions or comments regarding these notices, please contact us at the Customer Service Number listed on your Member ID Card.